Vanagon
Vanagon
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    • Home
    • Gallery
    • Hiring
      • Information and FAQs
      • Pricing and Essentials
      • Our Campers
      • Availability/Booking
      • Terms and conditions
    • Contact Us
  • Home
  • Gallery
  • Hiring
    • Information and FAQs
    • Pricing and Essentials
    • Our Campers
    • Availability/Booking
    • Terms and conditions
  • Contact Us

FAQs

What's included in the hire

Please check the following page

Pricing and Essentials

Where can I leave my vehicle whilst on holiday?

We can provide parking for one car per hire on our drive.  However, Vanagon cannot accept responsibility for damage or loss caused during the hire period. Vehicles are left at the owner’s risk.

Can we take the campervan abroad?

Yes! You can take the campervan to any European country. However, we only offer UK breakdown. Therefore, you will need to provide us with proof of European breakdown cover before setting off on your adventures.

Am I able to take the Campervan to a Festival?

Yes, however we will require some more detail from you.

Does the van get cold at night?

Nope, you will be snug as a bug! Our campervan is fitted with diesel heating and black window curtains are fitted throughout. The campervan comes with a thermal windscreen cover for warmth and privacy.

Do you allow dogs?

Of course, you can bring your best friend. However ideally they need to be Small - Medium size and there is an additional charge of £35.00 per pet (2 Max) for the duration of the hire. They also must not go on seats or beds.

Is there a limit on milage?

Falcon - No! Why should there be? Explore to your hearts content! We want you to enjoy your time without the worry of excessive mileage

What does the insurance cover?

The hire price includes fully comprehensive insurance with unlimited mileage and breakdown cover. Our insurance dictates that for Falcon, drivers must be between the ages of 21-79. 

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The excess is covered by the security deposit, which set by our insurers and is as follows:

21-22 years of age - £1000

23-24 years of age - £750

25 - 75 years of age - £500

76-79 years of age - £1000


This security deposit is paid the day before your collection day. This deposit is refundable within 10 days of return. However, if there is no issue, we will refund this deposit as soon as possible.


​The insurance does not cover your personal belongings.

What are the collection and return times?

You can collect the campervan on your day of collection from 2pm unless otherwise agreed in advance.

Please allow 30-45 mins for us to complete the handover process as we need to run through some essential information with you.

On your day of return, the campervan must arrive back no later than midday

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We are happy to discuss other times, if we have the availability, we will always try to accommodate requests where possible. Pick up address will be on your booking confirmation

What is the insurance criteria for hiring the van?

- Must be 21 and have a minimum of 2 years on a Full UK License.

- Two, 3-point convictions are acceptable. Single convictions totalling 6 points + will require a referral with the insurance company.

- No more than one fault/outstanding incident/claim in the last 3 years

What is the cancellation policy?

Over 31 days before travel – 100%

Within 30 days of travel – 75%

Within 14 days of travel – 50%

Within 7 days of travel – 25% 

Within 2 days of travel – 0% 

What are the ID requirements

A photo of your driver’s licence (front and back) and two forms of address for anyone that will be driving (address & ID must match all forms of ID)

A DVLA check code that allows for an online check of your licence. Can be done in minutes via this link within 21 days of travel.

2 proofs of address documents from the following: 


Electricity, water, gas, broadband/landline, TV licence, bank statement, credit card bill/statement, mortgage statement, HMRC self-assessment/tax credit

An annual council tax bill will be accepted. All other documents must be dated within 90 days of the hire date. The address & name on your licence must match both documents.


Please send to Vanagoncamper@gmail.com no later than 14 days before travel period begins.

Vanagon Ltd

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